Fraud warning
Our company takes every piece of information and every suspicion connected with fraudulent activity extremely seriously. From time to time we identify companies that use our name or names similar to ours without permission. This can cause confusion and spread incorrect information about our company and its services, so this page exists to help you tell the difference.
Why we publish this notice
Fraudsters imitate brands that look established, because a familiar name lowers a victim's guard. A clone operation typically copies a website's design, lifts its texts and even quotes its Dublin address, then drives people to a lookalike domain through social media adverts, unexpected calls or messages. We publish this notice for three reasons: to describe the patterns we have seen so you can recognise them, to make clear what we will and will not ask you for, and to give you one reliable place to check before you share anything. Knowing the patterns matters more than memorising the current examples, because domains change and habits do not.
Cloned companies
If you suspect you are dealing with a cloned company using our brand, name or logo, we recommend that you do not share your personal information and notify us immediately by email at [email protected]. Include the website address, the phone number that contacted you and any documents you were sent; screenshots are ideal. We continuously work to identify cloned companies, and we stress that some may remain unidentified for a period of time, because fake domains can be created in minutes and abandoned just as quickly. Individuals should always verify the legitimacy of companies they interact with online before sharing personal data or entering any business relationship.
We are aware of cases of misuse of our name and of personal data resembling ours for fraudulent purposes, which we cannot influence or control. While we deeply regret the financial losses suffered by anyone affected by such scams, our company is not liable for fraudulent operations carried out in our name by parties we have no relationship with. We cooperate with An Garda Síochána and with the competent authorities wherever a report makes that possible, and every report you send us feeds that work.
How to check you are talking to us
Read the domain, slowly
Our address is murravyn.org, and it is the only domain where we ask you to sign in. Lookalikes add words, swap letters or change the ending. Check before you type your password, every time.
Check the sender
Genuine messages come from our own domain, never from free mailbox providers or strings of random characters. If the display name says Murravyn and the address does not, trust the address.
Know what we never ask
We will never ask for your password, your one-time codes, or remote access to your device, and we never request deposits to a private bank account or a crypto address that is not inside the platform.
Verify calls independently
If a caller claims to be from Murravyn and pressures you to act quickly, end the call and write to [email protected]. Urgency is the fraudster's main tool, and a genuine representative will happily wait while you verify.
If you have already shared details
Act in this order. Change your password on our real domain immediately, and everywhere else you used it. If a payment was made, contact your bank or card issuer at once and ask about their recall and chargeback process; speed matters more than embarrassment. Report the matter to An Garda Síochána and, for suspected investment fraud, to the Central Bank of Ireland's public reporting channels. Then write to us with everything you have: even if the loss cannot be reversed, the details help protect the next person. You will not be treated differently by our support for having been targeted, and the complaints procedure is open to you if you believe we can do more.